Refund policy

Thank you for shopping with NOVARO , a leading clothing brand offering quality products through our ecommerce platform. Please review our Cancellation and Refund Policy carefully before making any purchases. By placing an order with us, you agree to abide by the terms outlined below:

Cancellation :

Once an order has been processed and shipped, it cannot be canceled. We strive to expedite the shipping process to ensure timely delivery of your order. Therefore, please ensure all details, including sizing, color, and shipping address, are accurate before completing your purchase.

Refunds :

We do not offer refunds once an order has been processed and shipped. All sales are considered final at the time of shipment. Please carefully review your order details, including product specifications and quantities, before confirming your purchase.

Exceptions :

In rare cases where there is a defect in the product or if the wrong item was shipped, we will gladly accept returns or exchanges. Please contact our customer service team within 2 days of receiving your order to initiate the return process. Returned items must be in their original condition, unworn, unwashed, and with all tags attached.

Damaged or Defective Items :

If you receive a damaged or defective item, please contact us immediately with your order number and photographic evidence of the issue. We will assess the situation promptly and provide appropriate solutions, which may include a replacement or store credit.

Contact Us : If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact our customer service team at info@novaro.in or . We are here to assist you and ensure your shopping experience with NOVARO is enjoyable and satisfactory.

Policy Updates : We reserve the right to modify or update our Cancellation and Refund Policy at any time without prior notice. Please check this page periodically for any changes.

Thank you for choosing NOVARO. We appreciate your support and look forward to serving you again in the future.